EXCHANGES

Exchanges are accepted within 14 days of receipt only if purchased from Orange Avocado  Jewelry directly (ie, online, email, or phone orders).  I do not accept exchanges if purchased from a boutique that sells my jewelry.  I do not accept refunds.  Custom, personalized & sale pieces cannot be exchanged.

To be eligible for am exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must pay for shipping costs to me and back to you.

To complete your exchange please contact me at sandra.s.paetsch@gmail.com and we can arrange an exchange of a piece of jewelry of the same or more cost of the original piece of jewelry.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed. 

SHIPPING of EXCHANGED ITEMS

To return your product, you should email sandra.s.paetsch@gmail.com to receive the address to return your product to.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  I use Canada post if shipped within Canada and DHL if shipped outside of Canada.  Rates will vary with shipping times and distances.